Customer service

No, and there is no way to make one. Everything — buying, tracking, saving items, withdrawing from a contract — works as a guest. A shop that gates any of those behind a login is collecting an e-mail address, not serving you.

Two different rights. Changed your mind: withdraw from the contract within 30 days, no reason needed. Something wrong with it: the two-year legal guarantee of conformity applies. Neither costs you postage.

No. The withdrawal form has an optional box and it is genuinely optional — leaving it empty changes nothing about your refund or how fast it arrives. Any shop that requires a reason before accepting a withdrawal is adding a condition the law does not allow.

Within 14 days of your withdrawal declaration, to the means of payment you used, including the standard delivery you paid on the way out. No fee is deducted and no store credit is substituted.

Yes. Every figure on this site includes 23% VAT. Delivery is stated on the product page before you add anything to a basket — from €3.45, free over €75.00. There is no service fee, no handling fee and no payment surcharge at any point.

It is the reference price required by Article 6a of Directive 98/6/EC: the lowest price we actually charged for that product in the 30 days before we reduced it. That figure — not an inflated "RRP" — is what the percentage is calculated from, and it appears on the listing card as well as the product page.

Yes, on exactly the same terms as everything else. Excluding sale goods from the right of withdrawal is not an exception in the Directive; it is one shops invent.

No. This is a reference storefront built to demonstrate EU consumer-law compliance. No payment is ever taken and nothing is ever dispatched. Orders, withdrawals and consent choices are stored only in your browser.